This is the fourth and the last part of the MyGovID overview. In the first part we looked at the process of applying for MyGovID and linking your ABN to it. In the second part we became familiar with the Relationship Access Manager (RAM) and giving access to other people within your organisation. The third article was focused on the machine credential which are required for the SBR lodgements.
As we are now more or less familiar (or may be not) with the setup process, let’s have a look at some alternatives, tips, tricks and considerations. We will do that in a FAQ style:
Q: On what devices I can run MyGovID?
A: As we know, MyGovID is an APP which needs to be installed on your mobile phone. However, it is not restricted to your mobile phone – it also can be installed on your tablet as well. The only catch is that it supports Android and iOS (Apple) devices only, so if you have a Windows based mobile phone – you would not be able to use it.
But, the app can be installed on your MAC or Windows 10 computer. If you want to run it on your computer, you will need to install a mobile phone emulator. We recommend using BlueStacks – this is a free software which emulates an android mobile device on your computer. If you prefer, you can also install iOS (Apple iPhone) emulator as well.
The setup process of the MyGovID on the computer emulator is exactly the same as on your mobile phone. The emulator can be useful in case you forgot your mobile phone at home, run out of battery or any other technical issues with your phone. We recommend using the same password for MyGovID App across all your devices.
Q: May I have MyGovID installed on more than one device?
A: Yes, this is possible. Technically, there is no limit on the number of devices on which you can install MyGovID. However, every installation will require you to enter your details including two forms of ID. Also, the email address needs to be the same.
Q: May I use different email addresses on different devices?
A: No. It is very important to select which email address you are going to use. If you setup MyGovID with one email address and then decide to create another MyGovID with another email address, you would not be able to proceed due to the identity mismatch. You would need to contact ATO Tech Support to resolve this and get your old email address removed – this may be lengthy exercise.
Q: What if I forget the password for MyGovID on my phone?
A: You will need to remove MyGovID and then install it again. Follow the MyGovID setup process once more supplying two forms of ID. The email address needs to be the SAME as before. Otherwise you will receive an error “Unable to Verify 45047 (422)”. In this case, remove and reinstall the application and configure it with the original email address.
Q: Is there any security or time access restrictions?
A: No. At this moment, you cannot control who, when and where your MyGovID is used to access your ATO portal. ATO has recognised it as a possible security problem. They are looking to implement the login audit tool. At this stage the ETA is June 2020. Until then, we do not really have much login transparency and need to trust our employees.
Please remember that we have only less than a month before AusKey is discontinued and MyGovID becomes the only way to logon into the ATO portal. So, do not wait to the last day to start the transition. In case of any major technical problems, ATO is slow on responses. As an example, some users have reported that they are unable to proceed with linking the ABN to MyGovID and the ATO level 1 Technical Support cannot help. The escalation process is quite difficult and no solution available at this stage. So, setup at least two or three users within your organisation before the 31st of March 2020, so that you still can login into the portal after that date.
If you have any technical questions you can contact Yuri by phone on 07 3266 7701 or 0406 145 901, or by email at firstname.lastname@example.org.
Or contact the ATO helpline for AusKey and MyGov ID on 1300 287 539.
Date of Issue: 10 March 2020 Author: Yuri Sherbakov
Disclaimer: The contents herein are intended for general information only and should not be construed as legal or accounting advice. Vicca Chartered Accountants Brisbane bears no responsibility for any loss that might occur from reliance on information contained in this publication. Please do not reproduce, transmit or distribute the contents herein in any form without prior permission from Vicca Chartered Accountants, Taxation Accountants Brisbane Australia.